Shipping policy
Domestic shipping in Japan:
We ship in-stock items in 1-3 business days after the order is completed. We offer free shipping for orders over 5,500JPY. If the total value of your order is less than 5,500JPY, shipping cost is automatically calculated and charged at checkout.
International shipping:
We ship in-stock items in 2-5 business days after the order is completed.
---Shipping Method of the Guitars---
[EMS]
Our primary method of international shipping is JAPAN POST's EMS service. It provides international shipping with tracking at the most reasonable rate available. Delivery will take 3-8 days for most of areas worldwide. Shipping cost is automatically calculated and charged at checkout. We are not responsible for delays caused by EMS to your destination. We are not responsible for any Duty Fee's incurred when importing to your country.
■ EMS countries and Areas is here
■ JAPAN POST’s service availability by country is here
[International TA-Q-BIN]
For areas where EMS is not handled, or where handling has been suspended due to covid-19, you can use YAMATO TORANSPORT's International TA-Q-BIN as a second choice. It provides international shipping with tracking. In addition, we will offer a discount to the same amount as EMS, or cover a portion of the shipping costs up to 10,000JPY. Delivery will take 3-8 days for most of areas worldwide. Shipping charge is automatically calculated and added at checkout.
■International TA-Q-BIN service is here
---Shipping Method for Accessories---
If you want to purchase only small accessories such as guitar strings or picks, you can choose one of the following shipping methods
[Small Packets (no Tracking)]
This service is provided by JAPAN POST. It can be shipped at the most reasonable rate available. Delivery will take 5-10 days for most of areas worldwide.
*Please note that tracking services are not available.
[International ePacket (with Tracking)]
This service is a JAPAN POST's small packet with additional tracking service. Delivery will take 5-10 days for most of areas worldwide.
[International TA-Q-BIN]
This service is provided by YAMATO TORANSPORT. You can choose this option if you are shipping to an area where JAPAN POST’s Small Packs and International ePacket are not available. Delivery will take 5-10 days for most of areas worldwide.
*All Duty Fee's are the responsibility of the customer.
*The transportation situation is changing daily due to Covid-19. We will do our best to keep you updated with the latest information, but please understand that we may ask you to change the shipping method after your purchase, or we may cancel your purchase if we cannot ship to your country.
